Delivery

Your order is extremely important to us so we use Royal Mail’s recorded delivery service which is easily trackable and requires a signature upon receipt to ensure quick and secure delivery.


UK Delivery

  • Standard delivery is £3.00
  • Standard Delivery orders will be delivered in 2-3 working days
  • Free standard UK delivery on all orders over £250
  • Orders over £250 will require a signature
  • Delivered and fully insured via Royal Mail’s tracked delivery service


UK Next Day Delivery

  • Next day delivery is available for eligible area UK orders
  • Next day delivery is £5.00
  • Delivered and fully insured via Royal Mail’s tracked delivery service
  • All orders require a signature for added security
  • Orders placed before 3pm will be delivered the following day (excluding bank holidays)
  • Next day deliveries are not delivered over the weekend - so if an order is placed with next day delivery before 3pm on Friday, it will be delivered on Monday. Orders placed after 3pm on a Friday or on a Saturday or Sunday will be delivered on Tuesday

EU Delivery

  • Standard EU delivery is £9.00 
  • EU delivery timings between 3-7 working days
  • Orders placed before 3pm UK time  will be despatched the following business day (excluding bank holidays)
  • Orders placed after 3pm on a Friday or on a Saturday or Sunday will be despatched on Monday (excluding bank holidays)

Outside of UK & Europe

  • International delivery is £15.00 
  • EU delivery timings between 5-10 working days
  • Orders placed before 3pm UK time  will be despatched the following business day (excluding bank holidays)
  • Orders placed after 3pm on a Friday or on a Saturday or Sunday will be despatched on Monday (excluding bank holidays)
  • Orders will be couriered by Royal Mail International
  • If your country is not served by Royal Mail international then we will find an alternative means of secure delivery such as using Fedex or Malca-Amit.

Returns

If for any reason you are not entirely satisfied with your goods and wish to return your purchase to us, we will happily offer you a full refund or exchange. Simply return your purchase within 30 days of placing your order in its original condition together with any original documentation. Any refund made will be reimbursed to the same payment method as the original purchase. 

  • Return your purchase within 30 days of placing your order
  • Original condition together with any original documentation
  • Pack using original postage box and seal securely
  • Enclose a copy of the receipt
  • Fill out the section at the bottom of your invoice stating the reason for the return 
  • For added security, we recommend tracking and insuring your parcel with signed-for delivery such as Royal Mail Recorded or Tracked 24/48
  • Browns Family Jewellers are not liable for your return item until it has been received
  • Retain your proof of postage and record the tracking number 
  • Please allow up to 10 working days after receipt for all refunds and exchanges to be processed
  • If you have not received your refund within 3-4 workings days of us notifying you that your refund has been processed, please contact us on 0800 8021 772 for assistance.   
If items are returned after 30 days of purchase we are within our rights to refuse a refund but may be willing to offer an exchange, subject to the item being in its original condition. In the unlikely event that you receive a product that is damaged or incorrect then please contact us on 0800 8021 772 for assistance. 

Any International returns must be clearly marked ‘returned goods’ and the country of origin listed as the U.K.; failure to do so will incur customs charges which will be chargeable to the sender. 

Please return items to the following address:

Browns Ltd

PO BOX 718

HG1 9NJ


If you have any further questions, please feel free to call us on 0800 802 1772


Design Your Own Jewellery Q&A

How long will my item take to be delivered?

Once we have received your order our jewellers will craft your ring, earrings or pendant to order. In most cases, your new purchase will be delivered within 5 – 15 working days. As soon as the checkout stage has been completed, we will be in contact with you to inform you with the expected delivery date. 

Any chance to receive my purchase quicker?

In most cases, we are able to shave a few days off the delivery time please contact us on 0800 802 1772 to confirm your delivery deadline.

How will the item be delivered?

We send out all our items in discreet packaging in order not to spoil “the big surprise”. We use Royal Mail next day special delivery for all our jewellery orders. This service is fully insured and traceable.  Jewellery is delivered with both a Browns luxurious jewellery box and also protective outer packaging.

Can I collect my item?

We have eight stores based in and around the Yorkshire area and also a head office based in North Yorkshire.  We are more than happy for you to collect your item. We will require forms of identification.

Can I return a bespoke crafted item?

On the rare occasion, you are not completely satisfied with the item delivered, then we will give you a full refund on the diamond.  Each of our GIA certified diamonds has a unique number marked on the stone. However, we are unable to offer a refund on the mount. This is standard within the industry when you design your own. You must return your purchase within 30 days from the delivery date. You may keep in touch and contact us on 0800 802 1772. If for any reason the item supplied is faulty, we will offer a full refund on the goods.